Public Act 222 of 2001

WATER AND SEWER PROBLEMS

If you are experiencing water or sewer problems such as water or sewage coming out of your basement floor drain (not plugged sinks) or broken water mains and services, contact the Water and Sewer Department during regular business hours (from 8:30 A.M. - 4:30 P.M.) at 429-1064. After hours, call the Police Department at 313-429-1070, Press 2 for Dispatch..

Questions And Answers About Your Water Bills

Do I need to have my water service turned on or transferred into my name?

Generally the answer is no. Bills are sent to "Resident", not to a specifically named person and residential water service is not turned off unless specifically requested. If the house has been vacated and the bill is delinquent, the water is turned off. Water is not turned on until the water bill is paid. If you find that you do not have water service after occupying the home, please contact the Water Department at 429-1064 to schedule an appointment to have the water service turned on.

Has the prior owner requested a final bill?

We can tell you the amount billed to the prior owner for water use, as well as whether this amount has been paid.

When should I expect my first water bill?

Residential water bills are prepared quarterly. The exact billing period will depend on the area the resident lives in. Water bills are mailed in the middle of the month, and are due near the end of the next month. Commercial water bills are prepared monthly. Water bills are mailed on the 15th of the month for water used the previous month. Payment is due by the First of the month.

What should I do if I have a question about the amount I was billed?

Contact the Water Dept. with any questions. Please have your current meter reading when calling. To obtain the current reading, simply read the first four digits on the face of the meter, from left to right.

HOW TO READ YOUR WATER METER REGISTER HEAD

There is a triangle which should not be moving at all when you are not using water. If the triangle is moving when you are not using water, then there is a leak somewhere in your system. Areas to check for leaks would be the following: toilets, sinks, bathtubs, showers, outside faucets, laundry area, and humidifiers connected to your furnace. NOTE: Just because you cannot hear a leak, it does not mean it is not leaking.

If you are moving, you will need a final reading of your meter. Please call the Water and Sewer Department at 429-1064. Final readings are done on Monday, Wednesday and Friday. Please call 2-3 days ahead for an appointment for a final reading.