Notice

Latest News

Filing Video/Cable Complaints

May 1, 2017

The Michigan Public Service Commission (MPSC) is responsible for the implementation and oversight of Public Act 480 of 2006 - Uniform Video Services Local Franchise Act.  Section 10 of the Act provides a video/cable dispute resolution process at the MPSC to be used by customers, providers, and franchise entities (municipalities).  This dispute resolution process allows customers who are unable to resolve their video/cable television complaints with their provider to file a complaint with the MPSC.

Complaints may be filed online, by telephone, fax, or mail.  The below contact information is also available on the MPSC webpage:
 
Address:
Michigan Public Service Commission
Attn: Video Franchise
P.O. Box 30221
Lansing, MI 48909
Telephone:
(800) 292-9555
Fax:
(517) 284-8200
Online:
 
NOTE: THE MPSC DOES NOT HAVE AUTHORITY REGARDING SATELLITE TELEVISION COMPLAINTS OR INTERNET SERVICES.  FOR THESE TYPES OF COMPLAINTS, CUSTOMERS SHOULD CONTACT THE FEDERAL TRADE COMMISSION AT (877) 382-4357 OR https://www.ftc.gov, OR THE MICHIGAN ATTORNEY GENERAL'S OFFICE AT (877) 765-8388.
 

 

Municipal Offices

3100 Oakwood Blvd.
Melvindale, MI 48122
P: 313.429.1040
F: 313.383.3993

Regular business hours
Monday through Friday
8:30 a.m. - 4:30 p.m.
Closed 12:00 p.m. - 1:00 p.m. for lunch

See a map & get directions.